Telegram notifications update: guest feedback with ratings, table bookings and dish likes

This Telegram notifications update brings the guest's voice to your team's phones. When a guest rates the visit or an order in the QR menu, the feedback lands in Telegram with the stars and the comment, and every new table booking arrives the same way.

Guest feedback in Telegram notifications

Venue feedback shows separate star ratings for service and dishes plus the guest's comment and contact details, so the manager can call back an unhappy guest the same evening. Order feedback comes with its own rating and shows which dishes the guest liked.

New table bookings

When a guest books a table from the QR menu, the team gets the date and time, zone and table, duration, number of guests and the guest's name and phone. The host can prepare the table before the guest arrives.

How to get it

Feedback and booking notifications reach staff already connected to the bot. Feedback and table booking depend on your plan and are switched on in the merchant dashboard. The example messages show today's message format.